A Fresh Look with a Stronger Foundation: Introducing the Redesigned HelpWire Web Portal
We’re thrilled to announce the launch of a completely redesigned HelpWire Web Portal – a modernized interface that not only refreshes the appearance of your everyday tools but also sets the stage for advanced capabilities arriving in the near future.
What’s New Today
- Modernized visual design – The Web Portal now features a cleaner, more polished look to make daily use smoother and more enjoyable.
- Simplified navigation bar – Switching between Companies, as well as managing both Company and Account settings, is now more intuitive.
- Upgraded Client Directory – A new standalone filter below the Clients list makes it simple to view only Clients with unattended access.
Foundational Upgrades for Future Features
The improvements aren’t just cosmetic. The redesign introduces a new framework that supports upcoming functionality, including:
- Contact grouping – Soon you’ll be able to arrange clients and workstations into flexible groups, helping you manage them by team, department, or priority.
- Enhanced Operator access controls – More detailed permissions are on the way, allowing you to assign roles or restrict data access with greater precision inside your Company.
- Improved Company management – From multi-team oversight to ownership transfers and cross-organization collaboration, new tools will simplify complex administrative tasks.
...and much more
This redesign also prepares the platform for future enhancements like advanced reporting, integrations, and other powerful capabilities. Expect faster, more efficient ways to manage contacts, support clients, and scale operations.
The new Web Portal has already been rolled out to all users. To experience it, simply log in to your HelpWire account and explore the refreshed interface. As always, we’d love to hear your thoughts on the new design and which features you’re most excited about – share your feedback through support or directly within the portal.
— The HelpWire Team