HelpWire 2025 Year in Review: Growth, Reliability Improvements

Electronic Team, Inc. recaps a year of rapid adoption, hard lessons from real-world support, and continued investment in reliability, security, and team-ready workflows.

Electronic Team, Inc. is pleased to share a year-end recap of HelpWire’s progress in 2025. This year brought significant growth, major product milestones, and steady expansion across teams and regions.

As more individuals and teams relied on HelpWire for critical remote assistance, HelpWire scaled quickly, improved key parts of its infrastructure, and shipped upgrades designed to make remote support simpler, safer, and more consistent.

This post summarizes key product updates, how users applied HelpWire in practice, and the roadmap priorities for 2026.

2025 by the numbers

In 2025, HelpWire saw meaningful growth across usage, reach, and community engagement:

• New users increased by 285% compared to 2024
• Remote sessions surpassed 2.3 million, representing a 7x increase year over year
• Usage expanded to 180 countries
• More than 2,000 pieces of feedback were submitted by users
• 6,000 operator invitations were sent as teams adopted shared support workflows
• The HelpWire Reddit community added 400+ new members, generating 200+ posts and 800+ comments

With rapid adoption came real operational pressure. Early in the year, some users experienced unexpected disconnects during sessions. That disruption was unacceptable for support work, where reliability is the baseline expectation.

In response, the HelpWire team rebuilt key backend components to handle higher loads better and reduce session instability. The focus was straightforward: fewer surprises during active support, smoother connections for both operators and end users, and a system designed to keep up with how people actually work.

Key milestones shipped in 2025

HelpWire’s 2025 releases focused on usability, security, and scaling support for teams managing multiple clients and environments:

A refreshed web portal
The web portal was redesigned to be cleaner and easier to navigate, with improvements that support day-to-day client and team management at higher volume.

Notifications inside the portal
Support moves fast. Portal notifications help operators stay on top of session activity and follow-ups without missing the next step.

Two-factor authentication
Account protection is not a “later” feature. HelpWire added two-factor authentication to strengthen sign-in security and reduce risk.

A Linux client app
Linux support was added to enable consistent workflows across mixed environments, especially for IT teams that support diverse device fleets.

Unattended access for macOS
Unattended access on macOS opened the door for proactive maintenance, after-hours fixes, and ongoing support in Apple-heavy setups.

Company ownership transfer
As adoption expanded in larger teams, continuity became essential. Ownership transfer supports smoother transitions when responsibilities change.

Client grouping
Client grouping delivered a practical organizational tool for operators managing multiple accounts, helping teams move faster and stay structured.

Real-world use cases that stood out

HelpWire’s most valuable product insights often come from the way people apply it outside the obvious “help desk” definition:

• Remote work from a home observatory: one user ran a telescope PC remotely from inside the house with a simple, stable setup.
  
  
• Helping friends and family without repeated setup steps: users set up unattended access for relatives so they could help quickly when something breaks, without long back-and-forth instructions.
  
  
• IT admin maintenance without waiting on user approval: admins used HelpWire to access systems when no one was available to approve a session, including access at the Windows login screen and basic operational needs like file movement and copy/paste during support.

HelpWire’s global reach also expanded significantly, with usage recorded in 180 countries, leaving only one continent untouched (yet).

Building with users, not around them

HelpWire’s product direction in 2025 was shaped by user feedback, not assumptions. More than 2,000 feedback submissions helped identify what felt slow, what broke under pressure, and what would save time in real support routines.

Electronic Team, Inc. notes that even short notes can be impactful, especially when paired with context such as what the user was trying to do or screenshots that show the workflow.

Reviews: what worked, and what needed attention

User reviews in 2025 reinforced a recurring theme: remote support succeeds when setup is simple, sessions are dependable, and operators can manage multiple clients efficiently. Reviewers frequently highlighted ease of onboarding for non-technical users, the value of client organization and session history, and positive comparisons to legacy remote support tools.

At the same time, reviews also surfaced areas to improve, including interruptions from updates and occasional unexpected logouts. That kind of feedback is treated as an operational signal, and it continues to inform reliability and experience improvements going into 2026.

Recognition from independent platforms

Electronic Team does not build features for badges. However, it is encouraging to see HelpWire recognized by independent platforms in a highly competitive remote support category, including listings from GetApp, Software Advice, G2, and Capterra. While recognition is not the goal, it is a helpful indicator that the product is delivering measurable value for real users.

Looking ahead: the 2026 roadmap

The following roadmap items reflect current priorities. As always, priorities may shift as we learn from usage patterns and feedback.

• Enhanced access management, including more customizable roles and permissions
• Short connection links are designed to be easier to share and enter
• Unattended remote access for Linux
• Paid subscription plans to support professional usage while keeping HelpWire free for personal use
• Multi-session support for managing multiple connections at once
• Expansion to mobile, bringing remote access and screen sharing to mobile devices
• An improved operator app with more client and team management capabilities

A note of thanks

Electronic Team, Inc. thanks everyone who used HelpWire in 2025 — whether for professional support, internal IT, MSP work, or helping friends and family.

Your feedback, patience during early-year stability issues, and detailed reviews directly shaped platform improvements. We will continue to invest in reliability, usability, and the workflows teams depend on