Electronic Team, Inc. introduces HelpWire, the newest software-as-a-service solution designed to make remote technical support more efficient and user-friendly. Costly on-site tech support can finally be filed as a history, as any IT-related issues can be fixed from anywhere at a moment's notice.
HelpWire’s signature Remote Control feature allows you to troubleshoot your clients' systems directly from your desk, just like as you were sitting in front of their computer:
- Control multiple workstations in parallel with easy switching between them.
- Use Drag-and-drop and copy-paste options for convenient file transfer.
- Multi-monitor View lets you see both client’s displays simultaneously.
- Simple session start will eliminate any confusion with IDs and passwords.
- With a flexible frame rate, you can optimize the video stream quality.
- Smart connection will automatically pick the best connection method.
HelpWire’s Support Chat is so much more than just a line of communication:
- Parallel chats allow you to assist several clients in multiple concurrent chats.
- Chat synchronization maintains unified message history across all client’s devices.
- Session history allows you to trace back previous troubleshooting sessions.
- Event timeline keeps track of your every major action during a support session.
A convenient Client Management tool provides you with all the necessary means of keeping your client list neatly organized:
- Contact book is integrated into the organization’s portal for easy access.
- Workstation grouping lets you gather interconnected clients under one profile.
- Basic device information instantly provides you with key system information.
- Extended client profiles keep your notes on clients to facilitate identification.
So, what makes HelpWire the best choice for your tech support team?
- All around solution to the long-standing remote IT support challenges.
- Well-adjusted intuitive interface for simultaneous support sessions.
- Streamlined troubleshooting with remote control and value-added chats.
- Advanced client management tools to boost your performance.
Experience the future of remote IT support with HelpWire!