HelpWire

Experience Seamless Remote Desktop Access and Support

HelpWire provides fast, reliable remote desktop access, saving you time, money, and the hassle of on-site visits.

Quick video overviewExplore HelpWire in 1 minute

Best Features for Your Remote Support

On-demand Remote Support

Establish high-speed connections to client devices and quickly resolve their issues.

Unattended Remote Access

Seamlessly manage, troubleshoot, or support computers without needing on-site assistance, saving time and ensuring uninterrupted productivity.

Support Chat

Boost the efficiency of remote support sessions with real-time communication through HelpWire's chat.

File Exchange

Easily exchange files with your client by dragging and dropping them into the HelpWire remote session window.

Client Management

Efficiently manage session history, client lists, profile updates, and more with HelpWire’s powerful tools

Team Management

Adapt to your team’s needs with the flexibility to add or remove members anytime.

See All Features

Security

HelpWire uses top-tier encryption standards and authentication methods to provide secure, reliable remote access.

Secure Data Transfer

All remote support sessions are protected with WSS, HTTPS, TLS/SSL protocols, and AES-256 encryption.

Direct Connections

Direct peer-to-peer connections are established between the Operator and the remote Client, bypassing servers whenever possible.

Permission-Based Access

Operators can only access client workstations with explicit approval, ensuring trust, comfort, and transparency.

Trustworthy Authentication

Safeguard credentials with Auth0’s advanced authentication and authorization platform.

Secure Data Centers

HelpWire’s server architecture is hosted on AWS’s secure cloud infrastructure to protect your data.

Signed Applications

All HelpWire native apps are digitally signed by DigiCert for heightened integrity and trust.

HelpWire Subscribtion Plans

Select the plan that best suits your specific needs.

Standard

Ideal for individuals and small teams.

Free

No credit card required

Create free account

1 remote connection at a time
Unlimited* attended devices
Unlimited team members
Unlimited devices to connect from
Unlimited remote session duration
Suitable for commercial use
Unattended access coming soon!

Business

Perfect for larger organizations supporting multiple clients remotely.

TBA^**

Currently in development

Notify me

Includes all Standard features
Advanced features in progress

Custom Solutions

Looking for something tailored? Whether you need custom options, specific features, a self-hosted server, or integration with your existing setup, we're here to help.

Contact us

* Unlimited refers to no imposed restrictions unless excessive usage is detected that significantly impacts our servers. In such cases, we may need to send a notification and apply manual limitations.
** The name and features of the paid HelpWire subscription are still being finalized. Expected availability: Q4 2024. Licensing models, limitations, and pricing are subject to change.

Why choose HelpWire?

Swift Setup Process

Quickly initiate and set up remote support sessions with ease.

Key Remote Control Tools

Equipped with all the essential tools for effective remote control.

Cross-Platform Compatibility

Available on all major platforms: Windows, Linux, and macOS.

Free Remote Desktop Access

Our free plan includes all the necessary features without limitations.

FEATURED AT

HelpWire Comparing to Others

Discover how HelpWire meets your needs by comparing it to leading remote desktop software.

Compare	HelpWire	TeamViewer	LogMeIn Rescue
Access all features for free
Uncomplicated connection to remote desktops
Unlimited computers to connect from
Unlimited computers to connect to
Unattended remote access
Mobile remote access		Paid addon	Paid addon
	Free download

Trustpilot

4.5

G2

5.0

Capterra

5.0

SourceForge

5.0

TrustRadius

5.0

Client Feedback

Here are some public reviews of HelpWire from our customers across various platforms:

The swift setup process and zero configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It’s remarkable how quickly I can connect with clients and start troubleshooting without any hassle.

Kyle Paterson

CEO, Enspire

G2 review

I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.

Daniel Domingues

Founder, Lusha

G2 review

The experience is fantastic with a very smooth remote session experience. The optimized performance and smart connectivity feature ensures a seamless remote session with zero-lag.

Samit B.

Senior Communication Executive, Dairy

Capterra review

My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.

Molly

Production worker

Product Hunt review

The interface is straightforward, so I can quickly connect to clients’ devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid - no lag or sudden disconnections, which is crucial when I’m in the middle of solving a client’s issue.

Richard O.

SoftwareReviews review

HelpWire really stands out for me because it’s free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.

Anna K.